KYT Dental Services
2023 — 2026
Office / Operations Manager · Fountain Valley, CA
- Practice growth. Helped grow the practice from about two patients a week to a full schedule and back-to-back $1M+ revenue years. Expansion now underway.
- Operations leadership. Ran daily patient operations: scheduling, insurance verification, billing, treatment coordination, and follow-up, all moving at once.
- Revenue cycle. Owned the insurance revenue cycle end to end: claims, rebilling, denial appeals, and collections. Built Excel models to track revenue and receivables week to week.
- High-ticket sales. Trained staff to close high-ticket cases up to $40k. Added 0% APR financing that made large treatments and orthodontics easier to approve.
- Systems and automation. Built the systems that made the office run leaner. A custom HR and attendance app on PostgreSQL fed staff hours straight into payroll, and AI-assisted tools standardized patient communication and reporting.
- Reputation growth. Grew the practice from 10 reviews to 700+ across Google, Yelp, and Zocdoc. AI search now surfaces it as a top dentist in Fountain Valley.
- Brand storefront. Built a Shopify storefront that turned new-patient intake into a branded welcome-gift experience.
Wattum Management
2018 — 2023
Marketing Director · Remote
- Influencer marketing. Ran paid YouTube sponsorships that put the brand's products in front of the mining operators who actually buy them.
- Procurement and vendors. Managed procurement through a multi-site expansion: purchase orders, supplier negotiations, and vendor coordination. Kept every invoice matched to approved pricing.
- B2B sales support. Supported a distributed B2B sales team across multiple markets, handling the operations behind their commission-based deals.
Commerce Casino & Hotel
2019 — 2020
Human Resources, Overnight Operations · Commerce, CA
- HR at scale. Sole overnight HR contact for a 4,000+ employee, 24/7 workforce, covering employee relations, attendance, payroll, leave, and compliance.
- Attendance and discipline. Enforced attendance policy and ran disciplinary cases through documentation and suspensions. Partnered with managers to keep their teams within company guidelines.
Tawa Services (99 Ranch Market / 168 Market)
2019 — 2020
Human Resources Generalist · Buena Park, CA
- Weekly onboarding. Ran weekly group onboarding for HQ staff across every department, from the food-processing center and bakery to operations. Also supported the sister company in Rowland Heights.
- HR training. Led quarterly HR training for Southern California store managers on labor-law updates, robbery and workplace-violence prevention, and theft and loss prevention, coaching them to cut the company's liability.
- Multi-branch cases. Traveled between branches to work workers' compensation cases with managers, documenting each one and prepping the file for legal.
- Supply administration. Ran weekly supply ordering for West Coast store managers, routing approvals through the administration manager.
- HQ coordination. Covered the HQ front desk and supported managers across every department, from merchandising and IT to outside vendors, and kept their meeting rooms booked.
B2B Shirts / GQ Shirts
2013 — 2019
Founder & Owner · Sydney / United States
- Operations manager. Ran two designer menswear brands across Australia and the US: production, staffing, and the Australia team, while expanding into America and handling international pricing and currency.
- B2C eCommerce. Sold designer menswear direct to customers on Shopify and eBay, earning 10,000+ five-star reviews.
- B2B sales. Supplied menswear wholesale to retailers across Sydney, Melbourne, and South Australia, with bespoke fits for key accounts.
- Omnichannel operations. Ran demand forecasting, inventory planning, and order flow across both channels on a custom inventory system, early to omnichannel retail.
Gloria Jean's Coffee
2012 — 2015
Head Barista / Coffee Shop Manager · Hurstville, NSW, Australia
- Retail operations. Managed daily operations for a high-volume cafe: team, inventory, and front-of-house service.
- Customer service. Kept service fast and steady through peak rushes while resolving customer issues on the spot.
- Merchandising. Reworked pastry ordering and bundling to lift average ticket and cut waste.